Quality Assurance System
Quality Assurance System
Quality Management System
To continuously supply products that meet customer requirements, we have steadily worked on quality improvement by implementing our quality management system, which complies with ISO9001 and other international standards.
Quality officers conduct on-site diagnoses for quality assurance. Group companies in and outside Japan closely exchange information on the quality management system in an effort to ensure that NOK's products have a uniform level of quality on a global basis. In this way we strive to enhance customer satisfaction.
NOK Group QC Circle Meeting
The NOK Group encourages employees to form quality control (QC) circles: autonomous small groups that engage in quality improvement activities.
Upholding the motto of “pursuing down-to-earth improvements by going back to the starting point of QC circles,” presentation meetings are held at NOK divisions in Japan and group companies in and outside Japan every year. In FY2018, 1,093 QC circles participated in such meetings globally. Eight circles, each selected at a regional presentation meeting, gathered and reported their activities at the NOK Group QC Circle Meeting, where the best QC circle in the NOK Group was decided.
At the NOK Group, QC circle activities are widely conducted at many of our sites, group companies and affiliates both in and outside Japan.
In-house Quality Award System
Our quality award system was introduced in FY2008 to boost quality improvement activities. All employees of the NOK group in Japan are eligible. Following a nomination and selection process that takes place every six months, organizations that have accomplished excellent results through effective quality improvement activities are honored. Articles on the outstanding improvements they have achieved appear in company newsletters.
Nomination guidelines were revised in FY2012 so that the award system can promote quality improvement activities more effectively. The revised system encourages nominations of projects that are feasible and implementation by teams to increase quality awareness among employees.
The top prize for the first half of FY2018 was awarded to TVC Corporation for its achievement of quality improvement through rigorous worker education and by boosting communication. For the second half, the top prize was presented to the NOK Tohoku Logistics Center in recognition of the Center's brilliant quality improvement activities in its warehouse and shipping operations, which led to the Center receiving no customer complaints for a period of 10 years. The quality award system helps us to create a workplace culture that encourages quality enhancements and improvement.